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Is there a minimum order?
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There is no minimum order. The minimum order therefore is one of any unit.
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What are your delivery options?
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We deliver throughout nationwide (Delivery charge will be various).Please refer to our customer services for more details.
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What are your payment options?
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We take payment using the following options:
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Ipay88
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Credit/debit card including Mastercard & Visa
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Fund Transfer (local banks)
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Cheque (cleared funds before despatch of order)
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Cash (Collected orders only
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Are your card processing methods secure?
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Card transactions are processed by ipay88 and / or Paypal secure servers. We do not capture card details on our own site. If you give us your card details directly they are destroyed once payment has been made. We do not retain your card details in any format.
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How do I know if my order has been received?
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You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from either ipay88 or Paypal to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +6012 6183839 or email us at info@tootbox.com.my and we will confirm if we have received your order.
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What if my delivery doesn't arrive when expected?
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Please contact our customer service for more details.
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How do I receive an invoice?
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Your invoice is normally dispatched with your goods. In the unlikely event that you do not receive an invoice with your goods, please contact us and we will immediately provide a replacement.
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What if I want to return items?
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Goods sold on this website are supplied in good faith. However, if you order the wrong item, and are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us. And provided they are received by us in good condition (ie the same condition when you received the goods), we will refund the cost of the goods in full less the carriage costs incurred by us. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 2 days of receipt otherwise no claims will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
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Can I get better prices for larger quantities / regular orders?
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If you are looking to order very large quantities or place orders on a regular basis of a particular item we may be able to offer further discounts. Please contact us to discuss your requirements in further details.
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Can I collect my order?
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You are welcome to collect your order from us, however you must contact us for arrangement prior to pick up.
Our showroom address is:
Lot 199,Block A Ground Floor,
Jalan Ban Foo,
81800 Ulu Tiram,
Johor Bahru,
Johor,Malaysia
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How long does take you to reply to my email?
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We receive many emails from our customers everyday however we endeavor to manage with each one as they arrive. Sometimes if we are really busy it takes a little longer but in the most cases you will receive a response the same day. We will always respond to your email within a maximum of 1 working day even if it is only to acknowledge your email and advise you that we are still dealing with your enquiry or query.
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